Return and cancellation policy: If you wish to return an item you must call for instructions. Items returned without authorization will be refused. We offer a 3 day trial period on all rugs for risk-free buying. This does not apply to custom made rugs, which are non-returnable. Items must be returned within 3 days of receipt, and be fully insured. Shipping charges are not refundable. Returns sent to the wrong address, either through customer error or through the customer not calling for instructions will incur additional shipping which will be passed long to the customer in the form of a reduction of the refund amount. Full credit will not be issued if item is stained, shows wear, is not in resalable condition, or has been damaged. Items that were damaged by your shipper are not eligible for refund. You will need to collect compensation from the shipper yourself through the insurance coverage you purchased from them. In that event, we will hold the item for 6 months in the event your shipper wants to inspect it. Some items are not returnable including all custom items and discontinued items. If you have any questions about return policies affecting an item please ask for a clarification at or before the time of order. Thanks!

Privacy policy:
We do not share, sell, or otherwise disseminate any of your information to companies other than those operated by decor and restore inc. This would include your name, address, financial information, and e-mail address. We do not telemarket or hire telemarketers. We do not send junk faxes. We do not spam. Plus, you'll notice we are just about the only site on the internet that does not accept advertising.